Cancellations and Returns

We want our mommies to love what they buy and buy what they love. But a change of heart or mind is something we all have on occasion, and size does matter when it comes to clothing items! So, you can return or exchange any item to us within 14 days of receiving your original order. Please note that sale items and personalized items are excluded from this policy and cannot be returned unless faulty or damaged.

How quickly can I return an item?

We will accept item(s) for exchange or refund as online credit provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within 14 days of purchase. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer. Please fill out our  “Return form” and send us pictures of the item.

What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue the refund as a online store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months. 

Not Eligible For Return

  • 1. If Item or original packaging has been damaged.
  • 2. If Item has been retuned after 14 days.
  • 3. If item belongs to the List of Non-Returnable Items.
  • 4. Defective products which are not covered under the manufacturer’s warranty.
  • 5. Any consumable item which has been used or installed.
  • 6. Products with tampered or missing serial numbers.
  • 7. Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • 8. Fragile items, hygiene related items.

What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 14 calendar days from the date of receipt at contact@nestforkids.ae so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

Should you decide that you do not want a replacement and the return request was received within 14 calendar days from the date of receipt, we can issue a online store credit valid for 6 months from the issue date. Kindly note that we are unable to process a cash or credit card refund.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

What delivery destinations does the Nest For Kids return policy apply to?
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

 

2. Exceptions: items we are unable to return include:

Products we can’t refund or replace:.

  • Diapers.
  • Baby wipes.
  • Food Items.
  • Potty training items.
  • Undergarments.
  • Nursing Pads.
  • Clothing/footwear items without the original packaging and tags.
  • Personalized items.
  • Products with extended delivery time.
  • Items on sale.
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
  • Items that have been assembled, used, altered or installed, unless defective.
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer.

Further exceptions are mentioned along with the product description.

Faulty Goods

1.We take pride in the brands and products we stock and have tried and tested all of them before they make it onto our site. However, mistakes happen in manufacturing and we never want a customer with a faulty item. Many of our stroller and car seat brands offer their own warranty – the longest warranty period applicable will stand and will over-ride the below.

2.An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 1 month of the item being received. Where possible the item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, an exchange will be offered or full refund will be issued.

3.Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

Cancelling Your Order

You have the right to cancel your order at any time before delivery of the items(s). 

How To Cancel Your Order

Please notify our Customer service Team in writing to contact@nestforkids.ae within 24 hours of placing your order.

Covid Notice

During the Covid Period, we do not accept any returns, unless the items are faulty, damaged or has any missing parts. Thank you for your kind understanding.

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